The company carries out returns in accordance with the Law "On Consumer Protection".
Article 9 of the current Law of Ukraine “On Protection of Consumer Rights” provides for the right of the consumer exchange a non-food product of good quality for a similar one, if the purchased goods did not fit in shape, dimensions, style, color, size or for other reasons cannot be used for its intended purpose, if the goods were not used and if its presentation, consumer properties, seals, labels and the invoice document issued by the seller together with the goods were preserved.
The seller does not have the right to refuse to exchange (return) goods that are not included in the list if they meet all the requirements stipulated in Article 9 of the Law (the product appearance, labels, seals are preserved, there is a payment document, etc.).

For returns, please contact us by phone. +380 63 213 38 08 or by email [email protected].

Exclusion

The Cabinet of Ministers of Ukraine approved a list of goods of proper quality that are not subject to exchange or return (CMU Resolution No. 172 of March 19, 1994).
The current comprehensive List can be found at the link: https://zakon.rada.gov.ua/laws/show/172-94-п#Text

Excerpt from public offer agreement:
3.8. Before placing an order on the website, the buyer is obliged to carefully read the information about the goods, their price, delivery terms and other conditions relating to the purchase of the goods. The buyer is responsible for incorrect order placement.
3.9. Before receiving the goods, the buyer is obliged to inspect the condition of the packaging and the goods themselves for defects, check the complete set. The buyer is informed of the rights and obligations specified in the Law of Ukraine “On Protection of Consumer Rights”. After accepting the goods, it is considered that the goods fully comply with the order, the goods are of proper quality and do not contain defects and fully meet the requirements of the Buyer. The difference in design elements or design from the description stated on the website is not a sign of inadequate quality.
3.10. If the cost of the ordered Goods does not correspond to reality. The Administrator is obliged to inform the Buyer to confirm or cancel the Order. In the event that the Buyer cannot be contacted, the Order is automatically canceled. If the Order has been paid, the Administrator returns the amount paid to the Buyer in the manner and within the time limits established by the legislation of Ukraine.
3.11. In accordance with the Law of Ukraine “On Consumer Rights Protection” and the Resolution of the Cabinet of Ministers of Ukraine No. 172 dated March 19, 1994 “On the Implementation of Certain Provisions of the Law of Ukraine”, goods included in the list of non-food goods of proper quality are not subject to return or exchange.
3.12. The Buyer has the right to return the Goods of inadequate quality if they have defects and cannot ensure the fulfillment of their functional qualities and fulfill their purpose. In the event of the return of the Goods of inadequate quality by the Buyer, the Seller shall return the money paid for the Goods in the amount specified in the receipt for payment for the Goods. Goods of inadequate quality, the defects of which arose due to the fault of the Buyer, are not subject to return.
3.13. Claims for the return of the amount paid for the goods are filed in accordance with the procedure provided for by the Law of Ukraine "On Protection of Consumer Rights".